You can initiate a return for most new and unopened items within 30 days of delivery for a full refund. You must return items in new or unused condition with all original materials included with the shipment. We must receive your returned items at our processing facility within 45 days of delivery
If you initiate a return after 30 days, we may issue a partial refund depending on elapsed time and condition of merchandise.
Defective Product and Returns Due to Our Error
You may return defective items, items damaged at the time of receipt, and incorrect items received without penalty. Your return shipping charges will be waived.
Products Returned After 30 days
• Because products devalue over time, we offer partial refunds for items returned over 30 days after delivery
• We reduce the refund based on the condition of the merchandise
• We also deduct the original and return shipping charges from your refund
• If we send you a replacement item, we receive the original item at our warehouse within 30 days your return initiation. Otherwise, we will charge you full price for the replacement item
• If you return an item that was opened or shows signs of wear, we will issue a partial refund minus the original shipping charges and return shipping fees. Products decrease in value over time. Therefore, a reduced refund will be issued for returns initiated over 30 days after delivery or received at our returns processing facility after 45 days.
• You can expect your refund within four weeks from the date you return your package. In most cases you will receive a refund sooner, but we estimate four weeks because of the time required for return shipping (up to 14 days), product inspection at our returns facility (up to 5 business days), and processing from your bank or credit card company (up to 5 business days). All refunds are issued to the original method of payment unless you selected to return for in-store credit. Once your return is processed we will send you an email with your refund details.